Customer Service Policy

This Customer Service Policy outlines the standardized shopping, logistics, after-sales and support rules for all orders placed on our website. We are committed to providing premium quality fragrance and aromatherapy products with reliable, transparent, and customer-centric services, ensuring a secure and pleasant shopping experience for every customer.

1. Order & Payment Policy

All transactions on our website are processed in United States Dollar (USD) as the sole currency. There are no hidden fees, service charges, or additional handling fees for any order. All product prices displayed on the website are final and transparent for global customers.

2. Shipping & Delivery Policy

We provide complimentary global shipping for all products with no shipping cost charged to customers. All orders will be processed and shipped within 1 to 3 business days after order confirmation. The estimated standard delivery time ranges from 6 to 12 business days, depending on regional logistics and customs clearance progress.
We fully cover all customs duties, import taxes, clearance fees and any other related logistics charges. Customers will not bear any extra expenses during transportation and customs clearance procedures.

3. Return Policy

We offer a hassle-free return service for all products. Customers are eligible to initiate a return application within our valid return window. All returned products must be in original condition, unopened, unused, and with intact packaging to qualify for return approval.
All return procedures follow unified official standards. Once customers complete the return submission and meet the return requirements, we will proceed with subsequent verification and processing in a timely manner.

4. Refund Policy

After the returned items are received, inspected and verified to meet return standards, we will initiate the official refund process. The refund will be completed within 5 to 10 working days. The refund will be returned via the original payment method used for the order.
We guarantee formal and standardized refund processing with no deduction of unreasonable fees for eligible return orders.

5. Customer Support

For any questions regarding orders, product information, shipping status, return and refund issues, or other after-sales support demands, customers can get in touch with our professional support team through the Contact Us page on our website. We will respond and provide professional solutions to resolve your inquiries efficiently.

6. Service Commitment

Adhering to the core principle of premium quality and fair pricing, we consistently provide high-quality fragrances and aromatherapy products alongside standardized customer services. We strive to deliver worry-free shopping experiences, making premium daily luxury accessible to every customer.