Shipping Policy

This Shipping Policy outlines the standard shipping, processing, delivery and customs terms applicable to all orders placed on our website. We follow standardized logistics procedures to ensure stable, safe and orderly delivery of all fragrance and aromatherapy products. By purchasing from our website, you acknowledge and agree to the terms specified in this policy.

1. Order Processing Time

All orders will be verified, packaged and processed within standard working days after successful payment confirmation. Our internal processing arrangement ensures each order undergoes strict inspection before shipment to guarantee product integrity and complete packaging condition.

2. Delivery Timeframe

Once dispatched, packages will be delivered within the standard delivery cycle. The actual delivery time may be slightly affected by regional logistics efficiency, local customs clearance procedures, remote area transportation and unforeseen logistics fluctuations.

3. Customs & Import Responsibility

We take full responsibility for all customs clearance procedures, import taxes, tariffs and all related handling fees generated during international transportation. Customers are not required to undertake any additional charges or formalities during the entire delivery process.

4. Shipping Scope & Restrictions

We support international shipping coverage for most regions. Certain regions with special logistics restrictions, policy restrictions or transportation embargo rules may not be available for delivery. We reserve the right to cancel or adjust orders that cannot be shipped normally due to objective logistics reasons.

5. Shipment Confirmation & Tracking

Once your order is shipped, you will receive an official shipment notification. You can check the latest logistics and delivery status through the corresponding tracking information. We recommend customers check the package status regularly to ensure smooth receipt of goods.

6. Logistics Exceptions

In case of logistics delays, package loss, transportation damage or other abnormal situations during delivery, please contact our support team in a timely manner. We will follow up actively and provide reasonable solutions based on actual logistics conditions.

7. Customer Support

For any inquiries about shipping progress, delivery standards, logistics exceptions and other shipping-related issues, please reach out to our customer service team via the Contact Us page on our website.