Terms of Purchase

These Terms of Purchase govern all purchase transactions placed on our website. By browsing our website, placing orders, and purchasing our fragrance and aromatherapy products, you fully agree to abide by the following purchase rules, service standards and related regulations. We adhere to transparent, fair and customer-oriented principles to standardize all shopping procedures and protect the legitimate rights and interests of every customer.

1. Pricing & Payment Terms

All product prices displayed on the website are denominated in United States Dollar (USD), which is the only unified settlement currency for all orders. All displayed prices are final and transparent without hidden fees, handling charges or additional surcharges. Customers shall complete payment through the supported official payment channels on the website to confirm the validity of the order.

2. Shipping & Delivery Terms

We provide free global shipping services for all products, with no shipping fees charged to customers for any orders. All confirmed and paid orders will be processed and shipped within 1 to 3 working days after payment verification. After shipment, the estimated delivery period ranges from 6 to 12 days. The actual delivery progress may be slightly affected by objective factors including logistics operation status and customs clearance procedures.
We undertake all customs duties, import taxes and relevant clearance fees incurred during transportation. Customers are not required to bear any extra costs or handle additional formalities during the whole delivery process.

3. Order Modification & Cancellation

Customers can apply for order modification or cancellation before the order is shipped. Once the order has entered the packaging and shipment process, any modification or cancellation application will no longer be available. For orders that have been shipped, customers can only follow the official return procedure after receiving the products.

4. Return Terms

We provide a standardized and hassle-free return service for all purchased products. Customers are eligible to submit a return application within the valid return period. All returned goods must be kept in original, unused, unopened and undamaged state with complete original packaging to meet the return approval standards. Returns caused by personal reasons shall comply with our unified return specifications to pass verification.

5. Refund Terms

After the returned products are received, inspected and verified to meet the return requirements, we will initiate the formal refund process. All eligible refunds will be completed within 5 to 10 working days. The refund amount will be returned through the original payment method of the order. The specific arrival time of the refund shall be subject to the processing rules of the corresponding payment platform.

6. Product & Service Commitment

All products sold on our website are strictly inspected to meet premium quality standards. We adhere to the core concept of premium quality and fair pricing, providing high-quality fragrances and aromatherapy products as well as standardized after-sales services. We strictly abide by the announced service rules to ensure every customer enjoys a secure and reassuring shopping experience.

7. Customer Support

If you have any questions about order placement, payment, shipping, return, refund and other purchase-related matters, please contact our customer service team through the Contact Us page on our website. We will provide professional and timely consulting services and problem-solving support.